Refunds
NOTE: I don’t process refunds for the following reason:
The customer does not like the product (fabric, design)
Please check details/size chart before purchase.
Important:
For tracked orders, we cannot send a replacement or refund once the tracking shows delivered and you claim was not received unless the delivery address is incorrect.
Replacement
The products I sell are printed and processed by humans, therefore as much as I want to have a 100% error-free production, there is sometimes an issue.
I will accept the following reason below for a replacement:
Request for replacement and a refund should be STRICTLY WITHIN 2 WEEKS TIME FRAME ONLY from the date you received the order or for loss in transit 1-2 months only from the time shipped.
Cancelation & order update
The print partner I work with has a time frame for the processing which is 3-5 business days.
These are only average time frames they may be able to process and ship the orders as early as the 1st business day. I highly recommend requesting updates within 24hrs from the time the order was received.
Exchange
I don’t offer an exchange because you don’t like the product, design, size, etc.
As a small business I cannot accept exchanges and replace them for free. As much as we want to, the expenses of this process is not healthy for us as a small business. So I ask you to please check details/sizing before purchase.
We want you to be happy with your purchase. It is important as our customer that I let you know about this policy to avoid dissatisfaction and wrong expectation.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the address on the packaging from the print partner without first contacting us.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: [An address will be emailed to you]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@phatgrrl.com for questions related to refunds and returns.
