Terms & conditions


Welcome to By using my website you agree to be bound by the Terms and Conditions below. If you do not agree to these Terms and Conditions in their entirety please leave this website.

The website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” and “PhatGrrl” are to PhatGrrl Sole Trader.

I will take reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. I have made every effort to display my products accurately and the appearances, colours, textures or finishes of my products that appear on my website. What you see will depend on your monitor and computer equipment, I am therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to my Returns Policy if you are unhappy with your purchase.

I will not be liable if for any reason the PhatGrrl website is unavailable at any time or for any period. From time to time, I may restrict access to some parts or all the PhatGrrl website.

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

  • The product you ordered is out of stock;
  • My inability to obtain payment via paypal;
  • I  have identified a pricing or product description error;
  • There is a system or procurement failure; and

When you place an order on my website I shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from PhatGrrl.

Acceptance of your order and the completion of the contract between you and PhatGrrl will take place when your order is dispatched: I will email you that your order has been dispatched. I reserve the right to dispatch multiple orders separately.

A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. I do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any
person, including but not limited to any of my customers.

I only accept payment for orders in pound (£) sterling.

I accept payment by American Express, Maestro, MasterCard, Visa, Visa Debit all via PayPal website where you have the option of signing into your PayPal account or paying with no account.  No personal banking information is stored on the PhatGrrl website.

If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling via PayPal at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Although I try to ensure all my prices displayed on the PhatGrrl website are accurate, errors may sometimes occur. If I discover an error in the price of an item you have ordered I will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If I am unable to contact you, I will treat your order in respect of the incorrectly priced item as cancelled.

On occasions I will feature products on my website that have been carefully selected for sale on PhatGrrl. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before I accept the order I shall notify you as soon as possible and you will not be charged for the out of stock items.

All items are subject to availability.

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to me by you through on or by this website, unless specifically requested by me, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, I ask that you do not use the PhatGrrl website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trademark, design right or copyright of the PhatGrrl website.

Member account, password and security

Registering and using the PhatGrrl website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify me of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. PhatGrrl cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Content/Activity Prohibited

You must not misuse the PhatGrrl website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the PhatGrrl website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions. I reserve the right, in my sole discretion, to reject, edit or refuse to post any content and to remove any content from the PhatGrrl website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

Liability and Indemnity

PhatGrrl shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if PhatGrrl has been advised of the possibility of such damages. The PhatGrrl website may also contain links to other websites, which are not operated by PhatGrrl. When you activate any of these you will leave the PhatGrrl website and I have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under my control. You agree to indemnify me immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. I may terminate your use of the website immediately if I consider that you have breached these Terms and Conditions.

Comments and Complaint Procedure

Please contact us if you have any comments or complaints by contacting We will always endeavour to resolve any dispute as swiftly as possible.

Linking to the PhatGrrl Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on my part where none exists or establish a link from any website that is not owned by you. My website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.


The PhatGrrl website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.


I may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.  I  will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond my reasonable control.  If you breach these Terms and Conditions and I take no action I will still be entitled to use my rights and remedies in other situations where you are in breach. PhatGrrl reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and PhatGrrl. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by PhatGrrl.

My Details

PhatGrrl; details: PhatGrrl Sole Trader, 83C Chesterton Road, North Kensington, London, W10 6ET. email